Subscription & Support FAQ
What happens after I sign-up?
Once you sign-up, you’ll receive an email with your username and password. All you then need to do is download the EyeDraw App from the App Store. Once installed, you simply enter the username and password to activate your subscription.
Where do I get support?
You’re free to email our support team at anytime. However, once you sign-up, you will receive an email with instructions on how to get the most out of EyeDraw. We have also built-in basic usage instructions within the app itself.
How do I get the latest updates?
Every 3-4 months we release new animations. You will be notified by email when the update is released. All you need to do is start the EyeDraw app, the updates will then automatically download and you’ll see what is being downloaded with in-app notifications. When a new version of EyeDraw is released, you’ll see it as an update on the App Store.
What if I don’t renew my subscription?
If you decide not to renew EyeDraw then the program will deactivate automatically. We will notify you when your subscription is about to expire. If the subscription expires, you will no longer be able to access the animations. If your subscription is set to automatically renew, then your app will always be available.